• We provide free shipping for most orders (unless stated otherwise on the checkout page) from our India warehouse for fast & reliable shipping.

• Most orders placed online on BIGPASSPORT website or via sales team are packed & dispatched within 24 hrs using a tracked courier service (except Sunday & bank holidays)

• Tracking details will be shared via SMS/Email once the packet is dispatched. Order can also be tracked using MY Account section. Shipping Duration Area Duration India Metro Cities 2-3 days India Tier 2 Cities 3-5 days India All other cities 3-7 days

• We ship all orders by fastest possible air courier services like UPS, DHL, TNT, Speed Post etc and they deliver within 3-4 days across most parts of India.

• On request, we can also make special quotes for shipping if the merchandise order amount is large. Please write to support@BigPassport.com for more details.

• If you ordered two or more items, you may receive them in multiple boxes on different days, because of varying item availability and shipping locations. Often, products will be shipped separately from one another for added safety in transit, so you may receive more than one delivery to your address.

• Please note that all the products will be shipped from India warehouse TRANSIT RISK

• BigPassport (DR Shopcart Pvt. Ltd.) is shipping all parcels as fully insured at no extra cost to customers. If Courier Company fails to deliver, you do not suffer any loss. In-transit risk is all ours. But BigPassport (DR Shopcart Pvt. Ltd.) security system will not responsible for lost and stolen packages or any full or partial damages to the package after being left at customer’s address by postal / courier agency. SHIPMENT AND TRACKING DETAILS

• We will send you an email regarding the shipment of your order, as soon as the items are handed over to the Courier. These alert emails will contain the tracking number and courier companies website details along with expected date of delivery. You may also check the same on our order status page.

• Tracking numbers for orders shipped might take maximum 36 business hours to become active on the courier websites. ADDRESS CHANGE REQUESTS

• Once an order is registered, you cannot make any alterations. However, address alteration requests may be accommodated within 24 hours of placing the order. You may send your alteration request to support@BigPassport.com and the needful will be done. Shipping Terms & Conditions INCORRECT OR INCOMPLETE ADDRESS

• Please note: some courier companies charge a penalty for incorrect shipping addresses, wherein the address and zip code do not match. The customer will, without exception, bear the cost of any such penalties and/or fees & not BigPassport (DR Shopcart Pvt. Ltd.) . Please make sure your shipping address is correct.

• In the event of a reshipment of the same order, customers will be responsible to pay re-shipping charges for the reshipment. PACKING METHOD

• All products are first polythene packed & then put in corrugated box. All orders are shipped by first class air courier services and home delivered within approximately 2-5 working days after dispatch of the shipment. WHAT IF ANY DELAYS

• Time to Dispatch mentioned on our website against each items are indicative and approximate values only and sometimes due to situations beyond our control, delays may occur. No refund, returns, replacement & exchange will be entertained for this reason.

• However benefits such as some store credit to be used for future orders, free gift etc can be allowed on case to case basis.

• If, for any reason, there is going to be a delay in shipping because an item is out of stock or If there is an unusual delay in filling an order, we will notify you by e-mail

• However any dates for delivery are approximate only and we are not liable for any delay in delivering your order or any part of it. We may choose to deliver your order in separate parts. In some cases we may offer to refund you for unfulfilled part of the order. BILLING ADDRESS AND SHIPPING ADDRESS.

• Billing Address is the address where a customer gets his bills from the credit card company. Shipping address is the address where the customer wants to receive their shipment. What happens if my order is lost in transit?

• If a shipment is lost in transit, we wait for 15 days and then reprocess/reship the order.

• If you have any question about our shipping policies, please email us at support@BigPassport.com or contact our sales team on +91 97114 11021 Order Status & Meaning PAYMENT CONFIRMED (AWAITING SHIPPING):

• Your payment has been confirmed from our payment gateway. Your order is in manufacturing process. If the item is available in stock, then it will be shipped in 2-3 days. AWAITING CONFIRMATION OF PAYMENT:

• Your payment has not been confirmed from our payment gateway during the order process. Your order will get in the manufacturing process after we get the confirmation. ORDER SHIPPED & COMPLETED:

• Your order has been shipped. You may get the tracking number from us at support@BigPassport.com PAYMENT FAILURE:

• Your payment has not been confirmed from our payment gateway. Please get in touch with your bank in case of any clarifications required. ORDER DECLINED:

• Your order has been declined from our system. Your credit card has not been charged for the order.

• In case of any queries you can also email us directly at support@BigPassport.com to immediately get the best possible solutions and information. If you have any further query or special request for shipping & delivery service, please CONTACT US +91-9711411021 support@BigPassport.com