Terms of Service

Last Updated: 28 July 2026

Welcome to BigPassport. These Terms of Service ("Terms") govern your access to and use of our website, products and services. By accessing our website or placing an order, you agree to be bound by these Terms.

1. Eligibility

You must be at least 18 years of age or be using this website under the supervision of a parent or legal guardian.

2. Products & Availability

We sell electronics and various consumer products. All products are subject to availability. We reserve the right to discontinue or modify any product without prior notice.

Product photographs are for illustration purposes. Colours, packaging and accessories may vary slightly from those shown.

3. Pricing

• All prices are displayed in Indian Rupees (₹).
• Applicable GST is included unless otherwise stated.
• Pricing errors may occasionally occur.
• We reserve the right to cancel any order placed using an incorrect price.

4. Order Acceptance

Submitting an order does not guarantee acceptance.

We reserve the right to refuse or cancel any order for reasons including:

• Product unavailable
• Pricing error
• Payment verification failure
• Incorrect customer information
• Suspected fraud
• Bulk purchasing intended for resale

5. Order Cancellation

Orders may be cancelled before dispatch.

Once dispatched, cancellation requests will be governed by our Returns & Refunds Policy.

6. Customer Responsibilities

You agree to:

• Provide accurate billing and shipping information.
• Use the website lawfully.
• Read product descriptions before purchasing.
• Ensure compatibility before ordering.
• Accept delivery at the shipping address provided.

7. Shipping & Delivery

Estimated delivery dates are estimates only and are not guaranteed.

Delivery delays caused by courier partners, weather, strikes, government actions or other circumstances beyond our control shall not make BigPassport liable for compensation.

8. Returns & Refunds

Returns, replacements and refunds are governed by our separate Returns & Refunds Policy.

Customers must contact us before returning any product.

9. Warranty

Where applicable, products are covered only by the manufacturer's warranty unless otherwise stated.

BigPassport does not provide additional warranties beyond those expressly mentioned on the product page.

10. Intellectual Property

All content on this website, including text, graphics, images, logos, icons, videos and software, is the property of BigPassport or its licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced or distributed without our prior written permission.

11. Prohibited Activities

You must not:

• Use our website for unlawful purposes.
• Attempt to hack or interfere with website operations.
• Upload malicious software.
• Copy website content without permission.
• Use automated tools to scrape or collect data.
• Abuse promotional offers or discount codes.
• Make fraudulent claims or payment disputes.

12. Fraud Prevention

13. Limitation of Liability

To the maximum extent permitted by law, BigPassport shall not be liable for any indirect, incidental, consequential, punitive or special damages arising from the use of our products or website.

Our maximum liability shall not exceed the amount paid for the relevant order.

14. Force Majeure

We shall not be liable for delays or failures caused by events beyond our reasonable control, including natural disasters, pandemics, strikes, transportation disruptions, cyber-attacks, government restrictions or failures of third-party service providers.

15. Privacy

Your use of this website is also governed by our Privacy Policy.

16. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content, privacy practices or services.

17. Changes to these Terms

We reserve the right to update these Terms at any time. The latest version will always be published on this page with the revised "Last Updated" date.

Your continued use of the website after any updates constitutes acceptance of the revised Terms.

18. Governing Law

These Terms shall be governed by the laws of India.

Any dispute arising from these Terms or your use of this website shall be subject to the exclusive jurisdiction of the competent courts in New Delhi, India.