Customer Review Policy

Customer Review Policy

Last Updated: 28 July 2026

At BigPassport, we value genuine customer feedback and believe that honest reviews help customers make informed purchasing decisions. We encourage our customers to share their experiences with our products, service and support.

This Customer Review Policy explains how customer reviews are collected, managed and displayed across our website and third-party review platforms.

Business Information

Business Display Name: BigPassport
Legal Business Name: DR Shopcart Pvt Ltd
GSTIN: 07AAGCD2891R1ZX
PAN: AAGCD2891R
Customer Support Email: contact@bigpassport.com

Review Platforms We Use

BigPassport collects and displays customer reviews through trusted third-party review platforms, including:

  • Judge.me – Product reviews displayed on our website.
  • Google Reviews – Customer feedback related to our business and services.
  • Trustpilot – Independent customer reviews and ratings.

Reviews submitted through these platforms are subject to the respective platform's terms, guidelines and moderation policies.

Authentic Customer Reviews

We encourage customers to provide honest and unbiased feedback based on their actual experience with BigPassport products and services.

A genuine review may include feedback about:

  • Product quality and performance.
  • Shipping and delivery experience.
  • Customer service experience.
  • Overall satisfaction.
  • Suggestions for improvement.

Reviews do not need to be positive. We appreciate constructive feedback as it helps us improve our products and services.

Review Eligibility

Customers may submit reviews if they have:

  • Purchased a product from BigPassport.
  • Used or experienced our products or services.
  • Had a genuine interaction with our customer support team.

Where applicable, review platforms may verify purchases or customer interactions to maintain review authenticity.

Prohibited Review Content

To maintain a trustworthy review environment, customers must not submit reviews containing:

  • False, misleading or fabricated information.
  • Reviews for products or services not purchased or experienced.
  • Spam, repeated submissions or promotional content.
  • Personal information such as phone numbers, email addresses, order details or private information.
  • Offensive, abusive, threatening or discriminatory language.
  • Illegal content or content encouraging unlawful activities.
  • Content unrelated to the purchased product or service.
  • Competitor advertisements or promotional material.

Review Moderation

BigPassport does not remove reviews simply because they are negative.

However, we reserve the right to request removal or report reviews that violate platform guidelines, including reviews that are:

  • Fake or fraudulent.
  • Submitted by individuals who have not used our products or services.
  • Abusive, defamatory or unlawful.
  • Containing private customer information.
  • Created with malicious intent.

Final decisions regarding removal or publication of reviews on third-party platforms are governed by the policies of Judge.me, Google and Trustpilot.

Incentivised Reviews

BigPassport may occasionally run customer engagement campaigns, loyalty programmes or promotional activities encouraging customers to share feedback.

Any incentive offered for providing a review will never require a customer to provide a positive review or a specific rating.

Customers are free to share their genuine opinion regardless of whether their experience was positive or negative.

Negative Reviews & Customer Support

We welcome constructive criticism and use customer feedback to improve our products and services.

If you have experienced an issue, we encourage you to contact our support team so we can attempt to resolve the matter.

Email: contact@bigpassport.com

Review Display

Reviews displayed on the BigPassport website may include reviews collected through Judge.me and other authorised review providers.

Review ratings and content are provided by customers and do not necessarily represent the views or opinions of BigPassport.

We may display verified purchase badges or similar indicators provided by third-party review platforms.

Fraud Prevention

BigPassport actively works to prevent fake reviews and review manipulation.

We reserve the right to report suspicious review activity, including:

  • Fake customer accounts.
  • Coordinated review manipulation.
  • Competitor-generated reviews.
  • Extortion attempts involving reviews.
  • False claims intended to obtain refunds, replacements or benefits.

Changes to This Policy

BigPassport reserves the right to update this Customer Review Policy from time to time. Any changes will be published on this page with a revised "Last Updated" date.

Contact Us

For any questions regarding customer reviews or feedback, please contact:

BigPassport
Operated by DR Shopcart Pvt Ltd

Email: contact@bigpassport.com

Still need help?

Our India-based support team speaks English, Hindi and most Indian regional languages.

+91 97114 11021 support@bigpassport.com