Customer Review Policy

Review Fraud Policy

Customer reviews displayed on the BigPassport website help other customers learn more about a product and make a calculated decision, based on other users, as to whether the product is suitable for their requirements. Customer reviews should give shoppers genuine product feedback from fellow shoppers.

Who Can Review

Only customers who have bought and used BigPassport products can submit a review. We do not allow reviews from anyone who has not purchased a BigPassport product from an authorised sales channel — i.e. the BigPassport website, Amazon, Flipkart, Snapdeal, Shopclues or PayTM.

Required Information

To help our review team verify that a submitted review is genuine, you need to provide your Customer Name, Email ID and a valid Order ID.

Process To Verify & Publish A Review

We take customer reviews very seriously and take all precautionary action to verify each review before publishing it. The following steps are followed to validate and remove any fraudulent review:

• Our customer care team verifies the details provided in the review form against the BigPassport order database, to make sure the review was submitted by a genuine customer.
• If required, our customer care team may contact the customer by phone or e-mail to verify the customer and the submitted review.
• Any review that is not associated with a genuine order in the BigPassport database will not be published.
• We may publish reviews that are already published on Amazon and other third-party e-commerce websites. Valid customer details will be mentioned for those reviews.

Actions Against Fraudulent Reviews

We don't allow anyone to write reviews as a form of promotion. The following types of review are not allowed and will be removed:

• A review by someone who has a direct or indirect financial interest in the product.
• A review by someone perceived to have a close personal relationship with the product's owner, author or artist.
• A review by the product manufacturer, posing as an unbiased shopper.
• Multiple negative reviews for the same product from one customer.
• A review in exchange for monetary reward.
• A review of a game in exchange for bonus in-game credits.
• A negative review from a seller on a competitor's product.
• A positive review from an artist on a peer's album in exchange for receiving a positive review from them.

If you have any query, or need more information about the BigPassport review policy, please contact our support team at support@bigpassport.com or call +91 97114 11021.