Shipping policy

Shipping Policy

Last Updated: 28 July 2026

At BigPassport, we aim to provide a reliable, safe and convenient delivery experience for all our customers. This Shipping Policy explains our order processing timelines, delivery terms, tracking process, Cash on Delivery (COD) requirements and shipping responsibilities.

We sell electronics and various consumer products and work with trusted courier partners to deliver orders across India.

Business Information

Business Display Name: BigPassport
Legal Business Name: DR Shopcart Pvt Ltd
GSTIN: 07AAGCD2891R1ZX
PAN: AAGCD2891R
Customer Support Email: contact@bigpassport.com

Order Processing Time

Orders are processed after successful payment confirmation or COD verification.

Orders are generally processed within 1–2 business days.
Orders received on Sundays or public holidays will be processed on the next working day.
During sales events, festivals, high-demand periods or unforeseen circumstances, processing time may be extended.

Once your order is dispatched, tracking details will be shared through email, SMS or WhatsApp (where available).

Delivery Time Estimates

Delivery Location	Estimated Delivery Time	Tracking
Metro Cities & Major Locations	2–5 Business Days	Available
Other Indian Locations	4–8 Business Days	Available
Remote / Rural Areas	7–12 Business Days	Available

Delivery timelines are estimates only and may vary depending on courier availability, destination, weather conditions, operational delays or circumstances beyond our control.

Shipping Charges

BigPassport provides free shipping on most products as a customer convenience.
Applicable shipping charges, if any, will be displayed during checkout before payment confirmation.
Shipping charges may vary depending on product size, weight, destination and courier availability.
Free shipping promotions may have minimum order value or other conditions.

Cash on Delivery (COD) Policy

To provide COD convenience while protecting genuine customers and reducing fraudulent or fake orders, BigPassport may require an advance payment before dispatching COD orders.

10% Advance Payment: Customers selecting COD may be required to pay 10% of the total order value at the time of placing the order.
Remaining Balance: The remaining amount can be paid in cash to the courier partner at the time of delivery.
The advance payment will be adjusted against the total order value and is not an additional fee.
Our team may contact customers to verify COD orders before dispatch.
Orders that cannot be verified due to incorrect contact details, suspicious activity or customer unavailability may be cancelled.
Repeated refusal of COD deliveries, fake orders or suspicious purchasing behaviour may result in COD restrictions or removal of COD availability.

This process allows us to continue offering COD service while reducing fraudulent orders, fake bookings and unnecessary logistics costs.

Order Tracking

After dispatch, customers will receive shipment tracking details through available communication channels.

Tracking updates may take some time to appear after courier pickup.
Customers should use the tracking information provided to monitor delivery progress.

Shipping Address Responsibility

Customers are responsible for providing accurate and complete delivery information at checkout.

Full name
Complete delivery address
Correct PIN code
Valid mobile number
Active email address

BigPassport is not responsible for delays, failed delivery attempts or additional charges caused by incorrect or incomplete customer information.

Failed Delivery Attempts

Courier partners generally make multiple delivery attempts. Customers should ensure that someone is available at the provided delivery address to receive the shipment.

If a shipment is returned to BigPassport due to any of the following reasons:

Customer unavailable during delivery attempts.
Incorrect or incomplete address.
Incorrect phone number.
Customer refusal to accept delivery.
Customer not responding to courier communication.
Failure to complete COD verification where required.

BigPassport reserves the right to deduct applicable shipping charges, return shipping charges, COD handling charges and other logistics costs from any eligible refund.

Shipping Charges, Returns & Refund Deductions

BigPassport offers free shipping on most products as a customer benefit. However, shipping and logistics involve actual costs for packaging, courier services and delivery operations.

In case of an approved return, cancellation or refund, the following charges may be deducted from the refund amount where applicable:

Original shipping charges paid by BigPassport.
Return shipping charges.
COD handling charges.
Additional courier or logistics charges.
Any other non-refundable service charges associated with the order.

Such deductions may apply even where the order was originally shipped under a free shipping offer, as free shipping is provided as a promotional customer benefit and does not eliminate the actual shipping cost incurred by BigPassport.

Shipping-related deductions will generally not apply where the return is caused due to an error by BigPassport, such as:

Wrong product shipped.
Verified manufacturing defect.
Verified transit damage.

Damaged or Tampered Packages

Customers should inspect the package condition at the time of delivery.

If the package appears damaged, opened or tampered with:

Take photographs of the package before opening.
Record an uninterrupted unboxing video.
Contact BigPassport within 48 hours of delivery.

Claims without sufficient evidence may not be accepted where verification is not possible.

Delayed Shipments

While BigPassport works with reliable courier partners, delivery delays may occasionally occur due to circumstances beyond our control, including:

Weather conditions.
Natural disasters.
Courier operational issues.
Transportation delays.
Government restrictions.
High-volume periods.
Technical issues with courier networks.

In case of delays, BigPassport will assist customers by coordinating with the courier partner wherever possible. Delivery delays caused by third-party courier services do not qualify for automatic refunds or compensation.

Lost Shipments

In the unlikely event that a shipment is confirmed lost by the courier partner, BigPassport will investigate the matter and provide an appropriate resolution based on the circumstances.

Customers may be required to provide additional information or confirmation during the investigation process.

International Shipping

International shipping availability may vary depending on the product category and destination.

International shipping charges will be calculated separately where applicable.
Customers are responsible for customs duties, import taxes, local charges or clearance fees unless otherwise stated.
Delivery timelines may vary depending on customs clearance and destination country regulations.

Order Cancellation After Dispatch

Once an order has been dispatched, it cannot normally be cancelled.

Any request after dispatch will be handled according to the BigPassport Returns & Refunds Policy.

Fraud Prevention

To protect genuine customers and maintain reliable delivery services, BigPassport monitors suspicious ordering activities.

We reserve the right to cancel, restrict or refuse orders in situations including:

Fake or fraudulent COD orders.
Repeated delivery refusal.
Incorrect customer details.
Suspicious bulk ordering behaviour.
Payment verification failures.
Abuse of shipping promotions.

Additional verification may be requested before dispatching certain orders.

Policy Updates

BigPassport reserves the right to update or modify this Shipping Policy at any time due to changes in business practices, courier services, legal requirements or operational procedures.

Any updates will be published on this page with a revised "Last Updated" date.

Contact Us

For any shipping-related questions, order tracking assistance or delivery concerns, please contact us:

BigPassport
Legal Entity: DR Shopcart Pvt Ltd
GSTIN: 07AAGCD2891R1ZX
PAN: AAGCD2891R
Email: contact@bigpassport.com