Shipping Policy
We provide free shipping on most orders (unless stated otherwise on the checkout page) from our India warehouse, for fast and reliable delivery.
Dispatch & Tracking
- Most orders placed on the BigPassport website, or via our sales team, are packed and dispatched within 24 hours using a tracked courier service (except Sundays and bank holidays).
- Tracking details are shared via SMS/e-mail once the packet is dispatched. Orders can also be tracked from the My Account section.
- We ship by the fastest available air courier services — UPS, DHL, TNT, Speed Post and others.
- Tracking numbers may take up to 36 business hours to become active on the courier's website.
Shipping Duration
| Area | Duration |
|---|---|
| India — Metro Cities | 2–3 days |
| India — Tier 2 Cities | 3–5 days |
| India — All Other Cities | 3–7 days |
On request, we can provide special shipping quotes for large merchandise orders. Please write to support@bigpassport.com for details.
If you order two or more items, you may receive them in multiple boxes on different days, because of varying item availability and shipping locations. Products are often shipped separately for added safety in transit, so you may receive more than one delivery to your address.
Transit Risk
All products are shipped from our India warehouse. BigPassport (DR Shopcart Pvt. Ltd.) ships all parcels fully insured at no extra cost to customers. If the courier company fails to deliver, you do not suffer any loss — in-transit risk is entirely ours.
Please note: BigPassport is not responsible for lost or stolen packages, or for any full or partial damage to the package, after it has been left at the customer's address by the postal or courier agency.
Address Change Requests
- Once an order is registered, alterations cannot normally be made. However, address alteration requests may be accommodated within 24 hours of placing the order. Send your request to support@bigpassport.com.
- Some courier companies charge a penalty for incorrect shipping addresses where the address and zip code do not match. The customer will, without exception, bear the cost of any such penalties or fees. Please make sure your shipping address is correct.
- In the event of a reshipment of the same order, the customer is responsible for the re-shipping charges.
Packing Method
All products are first polythene packed and then placed in a corrugated box. All orders are shipped by first-class air courier services and home delivered within approximately 2–5 working days after dispatch.
What If There Are Delays?
- Dispatch times shown on our website against each item are indicative and approximate. Sometimes, due to situations beyond our control, delays may occur. No refund, return, replacement or exchange will be entertained for this reason.
- Benefits such as store credit for future orders, or a free gift, may be offered on a case-by-case basis.
- If there is going to be a delay because an item is out of stock, or an unusual delay in filling an order, we will notify you by e-mail.
- Delivery dates are approximate only, and we are not liable for any delay in delivering your order or any part of it. We may choose to deliver your order in separate parts. In some cases we may offer to refund the unfulfilled part of the order.
Billing Address & Shipping Address
The billing address is where a customer receives bills from their card company. The shipping address is where the customer wants to receive their shipment.
What happens if my order is lost in transit?
If a shipment is lost in transit, we wait for 15 days and then reprocess or re-ship the order.
Order Status & Meaning
| Status | What It Means |
|---|---|
| Payment Confirmed (Awaiting Shipping) | Your payment has been confirmed by our payment gateway. Your order is in process. If the item is in stock, it will ship in 2–3 days. |
| Awaiting Confirmation of Payment | Your payment has not yet been confirmed by our payment gateway. Your order will move into process once we receive confirmation. |
| Order Shipped & Completed | Your order has been shipped. You can get the tracking number from us at support@bigpassport.com. |
| Payment Failure | Your payment was not confirmed by our payment gateway. Please get in touch with your bank if any clarification is required. |
| Order Declined | Your order has been declined by our system. Your card has not been charged. |
For any queries or a special request regarding shipping and delivery, e-mail us at support@bigpassport.com or call +91 97114 11021.
Still need help?
Our India-based support team speaks English, Hindi and most Indian regional languages.
